provides an array of financial support services for the purpose of valuation and liquidation of real estate assets. Founded in 1991 in the midst of a national economic crisis, US Real Estate Services served as a key component to mortgage servicers and investors to valuate foreclosed assets and liquidate growing REO inventory.
Today, US Real Estate Services, also known throughout the industry as USRES, provides a variety of Origination, Refinance, and Default Valuation products including Broker Price Opinions, Appraisals, Rental Surveys, Value Reconciliations and Data Driven valuations. In addition, USRES provides extensive liquidation services such as REO Disposition as well as supporting a la carte services, including HOA Management, Eviction Management, Closing Services, and Property Tax Coordination.
At USRES we are always looking to expand our services to increase transparency and efficiency throughout each transaction. We place a premium on the people within the process. It is our position that industry prospers only when the individuals within it are
able to communicate effectively.
Product Overview
Licensed AMC
BPO
Rental Survey
Distressed Asset Management
Licensed AMC
We utilize our extensive nationwide network of licensed appraisers and real estate professionals to fulfill our client's
request. We chart the progress of each report ordered to assure timely receipt. Each appraisal is audited by our in-house staff of Certified Licensed Appraisers before we present them to you. Our appraisal team promptly processes any
concerns or questions that may arise from completed products.
In addition, we electronically archive all completed appraisals so our clients may receive past orders in a variety of media options. We are also able to integrate into most client systems to populate completed products directly. USRES Appraisal Management Company's staff rigorously monitors our compliancy in all states.
We provide an array of appraisal
products within the following business segments:
Comprehensive audit by in-house
staff of Certified/Licensed Appraisers
AMC charter compliant
Periodic (daily, weekly, etc.)
Custom Reporting
Online status checks
Appraiser database of 20,000+ active Licensed Appraisers
Comprehensive Appraiser vetting
process:
- Individual interviews
- Sample product review
- State license review
Performance scorecard tracking
National coverage including Virgin Islands, Puerto Rico, and Guam
Electronic File Delivery
Customer Web Portal
Customer System Integration
Email Delivery
All appraisals meet all USPAP Requirements
Fair & customary compensation plan for appraiser panel
Order placement anywhere in U.S. and its territories
AMC charter guidelines compliancy (where applicable)
Rush services available
BPO
We have a nationwide network of experienced and vetted real estate agents, who provide property inspections and valuations. What makes USRES unique is that we are the only BPO provider that
has a full in-house staff of licensed appraisers that audit every BPO for content and accuracy.
The opinion of value as determined by a licensed real estate agent is based upon, but not limited to the
following:
Neighborhood characteristics
Previous sales data
Current and recent subject property listing data, if applicable
Property assessment data
Occupancy status of the subject property
Recent comparable sales and current listings
Mapping
Market Trend Analysis
Interior/Exterior Inspection
A minimum of three pictures of the front of the
property, house number and street views
Photos of any damage apparent from the outside
of the property
An additional CMA (Competitive Market Analysis)
from the assigned agent's regional multiple listing
service.
Comprehensive audit by in-house staff of Certified/Licensed Appraisers
Reconciled Market Value (RMV)
Periodic (daily, weekly, etc.) Custom Reporting Online Status Checks
National coverage including Virgin Islands, Puerto Rico, and Guam
BPO database of 80,000+ active agents
Over 340 data points are captured in each BPO product
Electronic File Delivery
Customer Web Portal
Customer Integration
Email Delivery
90% on time delivery guarantee
If USRES does not deliver at least 90% of BPO orders for any
given month on time, USRES will credit back to client 1% of
gross billing amount for that month
Rental Survey
The Rental Survey is created by a Real Estate professional and gives an estimate of obtainable monthly rent. The Rental Survey is also available as an option to be added onto the BPO product.
USRES will grant guest access to RES.NET increasing client's ability to monitor all aspects of the liquidation process
Customized reporting
Address escalated offers/issues
Communicate via message center
Cancellation fee waived on listed assets aged over 180 days
The USRES Difference
Our strategy is to provide full service Valuation, BPO, and Rental Survey product services nationwide and deliver exceptional customer service by giving clients direct access to our audit and management team to respond directly to any needs or requests.
Auditing Process
USRES uses a hybrid approach to appraisals – leveraging
technology and the expertise of industry professionals to
deliver the best results. Comprehensive audits are performed
by in-house experts or certified / licensed appraisers, and
compliance is assured by USRES' AMC charter. Every valuation
undergoes quality control reviews with licensed or certified
appraisers to ensure they adhere to both client requirements and USPAP guidelines.
Other features of USRES' auditing process include:
All appraisers and agents in the USRES network follow
a code of conduct included in our vendor terms and
conditions agreement
Appraisal and BPOs reports are reviewed using a customized,
77-item quality checklist by the reviewing appraiser
USRES uses third-party valuation tools in conjunction
with the valuation review process to ensure that we
deliver the highest quality product
USRES performs quality audits to ensure that standards
are met on an on-going basis and removes appraisers and
agents if violations are found until training can correct the issue
USRES works with an approved and vetted panel of vendors
and immediately makes them aware of changes within the
industry as well as client-requested changes to ensure that
our valuation products meet all federal and client guidelines.
Technology
USRES utilizes its proprietary technology platform, RES.NET, for the management and processing of valuations and distressed assets. In 2003, our software was created in order to serve the needs of an AMC while maintaining enough flexibility to grow. Over the past 11 years, our software continues to evolve in conjunction with changes in the Real Estate industry.
Tailored solutions include:
Auto Assignment
ADHOC Reporting
Reporter Scorecard
Custom Workflow
The USRES Difference
Compliance
USRES enables our clients to remain compliant and work with vetted, established local real estate agents and appraisers.
USRES adheres to the requirements set forth in the U.S. Department of Housing and Urban Development
Mortgagee Letter 2009-28 regarding
Federal Housing Administration (FHA) appraisal requirements related to
appraiser independence. USRES also adheres to the requirements set
forth in the Dodd-Frank Wall Street
Reform and the Consumer Protection
Act of 2010 regarding appraisal requirements related to appraiser
Independence.
To ensure clients remain compliant, USRES offers:
Complete regulatory compliance with appraiser independence
Detailed order and correspondence logs for auditing purposes
Local certified and FHA approved appraisers
E&O Insurance for all approved appraisers
Secure on-line system to track all appraisals
Extensive quality control through an automated review
system, which checks over 2,000 rules for adherence
to client SLA, USPAP, HUD and GSE guidelines
AMC Charter
USRES' appraisal management company charter translates into reduced risk and liability for its clients. The charter gives USRES clients ultimate confidence in the company's expertise and experience.
The charter indicates that USRES is:
Licensed in all states requiring licensing
Bonded in all states requiring bonding
Lead by a Chief Appraiser with 30 years of experience and a staff of seasoned appraisal veterans
Continually monitoring for AMC law and regulation changes
Contact Us
Address
US Real Estate Services, Inc.
25520 Commercentre Drive
First Floor
Lake Forest, CA 92630